¡°Compass benchmarks provided us with a robust analysis of our environment that supports and informs our strategic plans." Aviva UK

Compass Outsourcing Value Analysis (OVA) delivers an objective and contextual understanding of the cost and quality of an outsourcing contract, providing clients with a comprehensive view of both current performance and future sourcing options.

• Governance assessment of the provider-client relationship, including communication vehicles, roles and responsibilities, escalation procedures, and qualitative criteria
• Stakeholder analysis of current and emerging business objectives to identify any challenges in the client/vendor relationship
• Contract assessment of the agreement¡¯s design, structure, and content to ensure alignment with business objectives and maintain ¡°contract knowledge¡±
• Market price analysis of cost and quality in a comparative and competitive context
• End user survey to establish baseline satisfaction levels and identify potential issues and priorities